We currently deliver our range of door handles and hardware Worldwide with best provided methods.

• United States (US), Canada

Expedited Shipping 1-3 Working Days – 18€

• EU (Belgium,France,Germany,Italy,Luxembourg,Netherlands)

Standard Shipping 4-7 Working Days – 10€

Expedited Shipping 1-2 Working Days – 18€

• EU (Austria, Bulgaria, Czech Republic, Denmark, Finland, Hungary, Ireland, Poland, Portugal, Romania,Slovakia,Spain,Sweden)

Standard Shipping 4-7 Working Days – 13€

Expedited Shipping 1-2 Working Days – 20€

• EU (Estonia, Latvia, Lithuania, Slovenia)

Standard Shipping 4-7 Working Days – 19€

Expedited Shipping 1-2 Working Days – 24€

• Israel, Andorra, Liechtenstein, Malta, Monaco, Norway, San Marino, Switzerland, Turkey

Standard Shipping 4-7 Working Days – 24€

Expedited Shipping 1-2 Working Days – 28€

• Rest of World

Standard Shipping 6-12 Working Days – 30€

Expedited Shipping 1-2 Working Days – 35€

• United States (US), Canada: FREE SHIPPING On orders over 100€

• EU (Belgium,France,Germany,Italy,Luxembourg,Netherlands): FREE SHIPPING On orders over 100€

• EU (Austria, Bulgaria, Czech Republic, Denmark, Finland, Hungary, Ireland, Poland, Portugal, Romania,Slovakia,Spain,Sweden): FREE SHIPPING On orders over 100€

• EU (Estonia, Latvia, Lithuania, Slovenia): FREE SHIPPING On orders over 150€

• Israel, Andorra, Liechtenstein, Malta, Monaco, Norway, San Marino, Switzerland, Turkey: FREE SHIPPING On orders over 150€

• Rest of World: FREE SHIPPING On orders over 250€

At Oppali it is our aim to provide the very best customer service, all stock items will be despatched within 48 hours of ordering. Most orders are despatched same day and received next day.

All quoted delivery dates of 1 to 3 working days and 3 to 7 working days excludes weekends and public holidays (bank holidays).

Please note that once an order has been dispatched you will not be able to cancel the order, it must be returned for a refund. In the event of a delivery being refused a 8€ charge will applied.

Next day delivery is our standard carrier service for domestic(Greek) orders, however please do contact us first to ensure we have sufficient stock to meet your order requirements. Please note that you will need to be at your delivery address when the goods are delivered as our carrier will require a signed receipt for proof of delivery. We are able to deliver to an alternate delivery address if you will not be at home to receive your order.

Please ensure that someone is able to receive the goods on the day of delivery, you will be notified by email or text (if requested) with an ETA of the order. If the carrier cannot deliver the goods because no one is available to accept delivery you would need to contact us to rearrange a suitable delivery date. If delivery cannot be made or delivery is refused a further delivery charge will be made or deducted from any credit to recover our costs incurred.

We are able to deliver to a separate address if you are not at home during the working hours.

We offer a 30-day money-back guarantee. This means that you may return any unwanted items within 30 days of receiving your order, subject to the conditions below.

All returns, exchanges and refunds are subject to the following conditions:

• To submit a return or exchange request, please use the form on our Returns & Exchanges page. Enter your order number and the email address used when placing the order, select either “Refund Request” or “Exchange Request”, and provide the reason for your request. You may also contact us at [email protected].
• Once your request has been reviewed, the return shipping label and the relevant return instructions will be sent to you by email. Please do not return any products before receiving our instructions.
• The return shipping label will be issued by us. For refund requests, the return shipping cost will be deducted from the amount to be refunded.
• For exchange requests that are not related to a defective, damaged or incorrectly supplied product, any applicable return shipping cost, replacement shipping cost and price difference will be communicated before the exchange is processed.
• Where shipping costs were charged for the original order, the return shipping cost will be equal to the shipping cost charged for that order. If the original order qualified for free shipping, the return shipping cost will be calculated based on the shipping rate applicable to a parcel of equivalent dimensions.
• For products with a total length exceeding 140 cm, the return shipping cost will be communicated and agreed upon before the return shipping label is issued.
• For returns of unwanted items, the products must be undamaged, in their original packaging and in a condition suitable for resale.
• Return requests must be submitted within 30 days of receiving the order. The products must then be returned within the period specified in the return instructions provided by us.
• The 30-day return guarantee does not apply to products made to the customer’s specifications or clearly personalised products. This exclusion does not affect the customer’s rights where such a product is defective, damaged or incorrectly supplied. Goods made to the consumer’s specifications or clearly personalised may be excluded from the right of withdrawal under EU rules.
• If a product is defective, damaged or incorrectly supplied, the customer will not be charged any return shipping costs. Where a replacement is agreed upon, it will be sent without any additional charge. Under EU consumer rules, defective goods must be repaired or replaced without cost to the consumer, including the relevant shipping costs.

Please include your order number or a copy of your sales order with the returned products so that we can identify and process the return.

The refund will be issued to the original payment method without undue delay and no later than 14 days after you notify us of your decision to return the products. We may withhold the refund until we have received the returned products or you have provided evidence that they have been sent back, whichever occurs first.

To enable us to process your request quickly and efficiently, please provide the following information:

• Order number
• Email address used for the order
• Product code
• Request type
• Reason for return or exchange