FREQUENTLY ASKED QUESTIONS
Our full contact details can be found under the ‘contact us’ page. We can be contacted by the following methods.
By telephone during the hours of 9.00 until 17.00 Monday to Friday, 9.00 to 15.00 on Saturday.
+30 210 3006868
By email, our primary e-mail addresses are;
We currently deliver our range of door handles and hardware Worldwide
-
EU – 12€ – 1-3 days
-
Europe – 14€ – 1-3 days
-
United States, Canada – 18€ – 1-3 days
-
Australia, New Zealand – 25€ – 1-3 days
-
Central & South America – 25€ – 1-3 days
-
Asia, Africa – 18€ – 1-3 days
We offer a 30-day return period for unwanted items, subject to our Return Policy.
To request a return for a refund or an exchange, please use our Returns & Exchanges page. Enter your order number and the email address used for the order, select Refund Request or Exchange Request, and provide the reason for your request.
Once your request has been reviewed, we will send you the return shipping label and the relevant instructions by email. Please do not return any products before receiving our instructions.
Applicable return shipping costs are deducted from the refund in accordance with our Return Policy. If a product is defective, damaged or incorrectly supplied, you will not be charged any return or replacement shipping costs.
Submit a Return or Exchange Request
For full details, please see our Return Policy.
Yes! all prices include V.A.T. at the current rate of 24%. For outside EU the VAT is not calculated.
Next day delivery is our standard carrier service for domestic(Greek) orders, however please do contact us first to ensure we have sufficient stock to meet your order requirements. Please note that you will need to be at your delivery address when the goods are delivered as our carrier will require a signed receipt for proof of delivery. We are able to deliver to an alternate delivery address if you will not be at home to receive your order.
Please ensure that someone is able to receive the goods on the day of delivery, you will be notified by email or text (if requested) with an ETA of the order. If the carrier cannot deliver the goods because no one is available to accept delivery you would need to contact us to rearrange a suitable delivery date. If delivery cannot be made or delivery is refused a further delivery charge will be made or deducted from any credit to recover our costs incurred.
We are able to deliver to a separate address if you are not at home during the working hours.
CONTACT US FOR ANY QUESTIONS
Oppali Creative Monoprosopi IKE
Ermou 1
14452 Metamorfosi Attiki-Greece
Registration Number (GEMI): 162599201000
VAT No: EL801747421
Tel. +30 2103006868 Fax. +30 2103009420
